Contact
- Name: Jack Engle
- Phone: 602-730-1120
- Email: jackengle@gmail.com
- Certifications: CCNA, MCP+, CNA (List in reverse chronological order, most recent first)
Summary
Highly motivated and results-oriented IT professional with over 15 years of experience in supporting, installing, and designing technology solutions across diverse industries, with a strong focus on the hospitality sector. Proven ability to manage complex network environments, troubleshoot technical issues, and ensure smooth IT operations. Expertise in a wide range of technologies, including networking, security, virtualization, and low-voltage cabling.
Technical Skills
- Networking: Wi-Fi (Unifi, Engenius, Meraki, Ruckus, Cisco), Routers (UDM Pro, HP, Cisco), Switches, Firewalls (Cisco ASA, PfSense, Untangled, Sonic), VLANs, VPNs
- Server Administration: Microsoft Windows Server (2005-2012), Office 365, Virtualization (VMware ESXi, VirtualBox)
- Security: Firewalls, Intrusion Detection Systems (mention specific ones if applicable)
- Low-Voltage Cabling: RG59, Siamese Twin, Cat5, Cat6, Cat6e
- Linux: Basic support for Kali and Debian
- Other: SIP trunking, DVR/NVR systems, ISP services (Cable, Fiber, DSL)
Experience
IT Support Specialist
- Freelance (2010 - Present)
- Provided IT support, installation, and troubleshooting services for various hospitality clients, including Motel 6, Comfort Suites, Holiday Inn Express, and others.
- Successfully migrated legacy network devices to Cisco Meraki, eliminating recurring licensing costs.
- Implemented and maintained high-speed internet access, firewalls, multi-floor wireless networks, security camera systems, and low-voltage cabling for hotels.
- Supported pre-groundbreaking, post-groundbreaking, and post-installation needs for various projects.
- CableIT (Client)
- Assisted with low-voltage cabling projects (Cat6, Cox, phone) from blueprint reading to completion.
- Additional Clients: Quality Inn, Budget Inn, American Executive Suites, Hilton, La Quinta (List prominent clients)
Network/Systems Engineer (Contract)
- Robert Half Technical Consulting (2005-2010)
- Completed short-term IT projects for various clients between major engagements.
Previous Roles
- (List previous roles in reverse chronological order with key accomplishments)
- Scottsdale Pain Relief and Chiropractic (e.g., Built servers, installed SQL server)
- Prophet (e.g., Provided international support for onsite technicians)
- Braetburn Energy (e.g., Migrated Exchange server, troubleshooted network issues)
- Forge Metals Inc. (e.g., Migrated servers to VMware environment, led user migration)